Our policy is to consistently achieve or exceed customer satisfaction by providing
products and services that meet all agreed upon specifications, timely delivery, and
responsive customer service.
The policy is achieved through customer focus and a company-wide commitment to
continuous improvement.
Management supports teamwork, employee empowerment and expects all personnel
with the organization to comply with the company’s quality policy at all times.
The policy is implemented at the Swanton, Vermont facility through the company’s
ISO 9001-2008 quality management system, which covers the manufacture of fixedlimit
gages and high-precision tools.