- SHIPPING
- TAX
- EXCHANGE/RETURN POLICY
- PAYMENT OPTIONS
- ABOUT US
- FAQ\'s
We ship most orders from our warehouse in Southern California Monday-Friday and tracking information will be emailed to you. If you do not receive a tracking number, please check your junk/spam folder prior to contacting us. All orders paid using PayPal will only be shipped to confirmed addresses as required by Paypal’s Protection Policies.
In cases where multiple items are ordered, we may ship from multiple locations to save transit time in getting your order to you. Therefore, it may not be possible to bundle orders for combined shipping, unless you notify us that you agree to extend shipping times.
Will Call Pickup:
We cannot accept PayPal as a form of payment for physical Will Call Pickups since Paypal requires tracking numbers to qualify for Paypal’s Protection Policy.
P.O Boxes / Military APO and FPO/ Hawaii and Alaska / US Territories
We ship to these addresses using United States Postal Service (USPS) unless you request another method (which may increase the shipping cost).
Signature Required:
All orders over $249.99 USD will be shipped signature required, as per PayPal’s Protection Policies.
Lost or Damaged Items:
In the rare event that your package is lost or damaged, please proceed according to the following protocol:
If the parcel appears to be lost based on the tracking information from the carrier or if it has been more than 15 business days since we shipped the package, please contact us to begin a trace on the shipment.NOTE:USPS Loss claims can take 21-60 days for USPS to complete their end of the trace investigation. We cannot begin an insurance claim until USPS deems the package lost.
If the package is visibly damaged upon delivery,(Note: Only open the package in the presence of the carrier). Otherwise, do not attempt to open it, leave the package in as-received condition and contact the carrier within 1 business day to report the damaged package. After contacting the carrier, contact us immediately to begin an insurance claim. Please include your full name, address, phone number, and eBay item number with your notification.
Failure to report loss or damage in a timely manner may result in denial of the claim. You have up to 5 days after receipt of goods to notify us if the item is damaged.
Once an insurance claim is approved, we will replace the item in question or issue a refund for the value of the claim if the items cannot be replaced.
International Shipping Policy
All International Shipments are sent via United States Postal Service (USPS) Priority Mail International (except Mexico which is by Fedex International). The purchase price of the items will be stated on the customs form according to federal law. This also assures accurate valuation for insurance claims in case the item is lost or damaged.
All International shipments are sent from our California warehouse only and may require additional days to consolidate to this location.
You may be subject to import duties and taxes and we cannot be held liable for any charges and/or any delays caused by customs within your country. We have no control over this and you would need to contact your local customs to find what, if any, charges/delays there may be. When ordering from us, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Sales Tax of 8.75% is assessed to each order shipped to a California address as per state law. We do not allow returns and exchanges on item(s) unless stated otherwise in the respective listing. You must obtain a Return Authorization Number prior to returning any merchandise.
Note:Any items returned without prior approval will be refused.
Note:Any shipped orders REFUSED or UNDELIVERED to the customer and returned to our location will be assessed a 20% restocking fee and the freight charge. Payment must be completed at time of ordering.
We accept the following payment methods:
- PayPal
- MasterCard, Visa, American Express, Discover We began over 20 years ago specializing in safety gear and helmets, under Bell Helmets North America. Today, we stock every major brand of helmet available in North America and have grown to represent many other extreme sports related brands as well. We also offer a wide array of specialty retail items such as, Vestal Watches, Von Zipper Sunglasses, AGV Valentino Rossi Helmets, Sidi Boots, and Nolan N-COM Communications to name a few items. With a giant warehouse / showroom, and over 20 employees, we are a destination location due to the sheer volume of items we stock. Customer service is very important to us as well as our eBay Ratings. We retail through multiple channels and in the rare event that a problem arises with any order, please work directly with our staff to resolve any issues prior to leaving feedback. We are here to work for you, our valued customer. If you have any questions or concerns, please contact us! Thank you for shopping with us as we strive to be the number one source for all your motorsport needs!
Toll Free Phone:(800) 499-5042
International or Local by Phone:(562) 424-2225
Address:2650 E 28th Street / Signal Hill / CA / 90755
Store Hours:Mon-Fri 10am-6pm (Pacific Standard Time) and Sat 10am-4pm (Pacific Standard Time) / Sunday-CLOSED Any Additional Questions or Information:If you cannot find any of the answers to your questions here, please email us and include the eBay item number, your daytime phone number, and first and last name.
When contacting us, please note that we are located in California and operate on Pacific Standard Time. We are open M-F 10AM-6PM (PST) and Saturday from 10AM-4PM (PST). We are Closed Sundays and National Holidays.
eBay Feedback:We pride ourselves on customer service and will try our best to work out any reasonable issues/requests with you. Therefore, we ask that you allow us to remedy any problems to our mutual satisfaction before leaving feedback.
Will-Call Pickup (Store Location Customer Pickup):Most items are stocked in our California warehouse. If you would like to visit our store to pick up an item you purchased, or want to purchase, we need you to notify us prior to your arrival so we can make sure the product will be ready for pickup. Note: We cannot accept PayPal as a form of payment for physical Will Call Pickups due to Paypal’s requirement for tracking number(s) according to their Seller Protection Policy.
PayPal Payments:Please read our Shipping policies as certain orders must be shipped according to PayPal’s policies.
Best Offer Feature:We allow the use of the Best Offer feature on many of our eBay listings, when not constrained by advertising policies. Please only make a Best Offer on a single listing at a time, or, contact us if you are considering multiple items. We require that you make payment immediately to avoid us selling out of the item you won using Best Offer.
All Best Offers are for the item as listed (see inpidual description) and all the policies of that listing only. Please do not make extra requests such as for a different size/color, expedited/ time frame shipping, or free items. If you have special requests, you must contact us outside of using the Best Offer feature.
Multiple items/Combined Shipping:If you are considering several items, it is best for you to email us directly. Our eBay staff will build a unique listing for all the items you want in one listing and send you the link for direct purchase. Please include what you are interested in ordering along with size / color / quantity / price and let us know where you will want it shipped as well.
Item not available:In the rare event an item is not available, we will contact you to resolve this issue. |
