Quality Policy
Customer satisfaction is everyone\'s number one priority.
We\'re professionally providing the innovative Human Interface product, solution and service, under our customer\'s standpoint on worldwide.
We\'re delivering on responsible behavior for our customer, listening humbly and positively to our customer\'s feedback.
We\'re continuously aiming the best business process way, developing autonomously abilities under accountability for our customer.
The ultimate measure of quality is customer satisfaction.
“Every member of the company worldwide should take steps to gain the confidence of our customers.”
This new slogan, which applies to our management and employees alike, embodies Pro-face’s company-wide efforts to help maintain a healthy environment and further refine the quality of our products. To date, Pro-face has taken significant steps to meet increasingly stringent requirements for environmental preservation and has sought to comply with the RoHS Directive by adopting measures to eliminate specified harmful substances from existing products* and products to be manufactured and sold beginning in 2006.
* It may be difficult to implement conformity to the RoHS Directive for some products. If this occurs, Pro-face will substitute other products or will comply with the RoHS Directive in new versions of the products.
I. RoHS Directive-compliant Products
(1) Shipping schedule for RoHS Directive-compliant products
1. New products for release beginning in January 2006 will conform to the RoHS Directive.
(Existing products will increasingly be replaced with conforming products beginning in January 2006.)
2. Existing products will increasingly be replaced with conforming products beginning in January 2006.
(2) Model numbers of RoHS Directive-compliant products
1. In principle, model numbers of existing products will remain unchanged.
The functional specifications, performance specifications, and appearance of RoHS Directive-compliant products will not differ from those of existing (non-conforming) products. (As a means of differentiating RoHS Directive-compliant products, product revision numbers will be upgraded and the products will bear the identification mark for RoHS Directive- conformity.)
2. Identification mark to indicate conformity to the RoHS Directive
All RoHS Directive-compliant products will bear the RoHS Directive conformity identification mark (shown below) recommended by Nippon Electric Control Equipment Industries Association (NECA).
3. Substitute products and products of later versions
Model numbers of substitute products and products of later versions will differ from those of existing products.
(3) Lead-free soldered products
Among various parts that compose a product, there are certain parts where we are unable to eliminate harmful substances specified by RoHS Directive due to difficult circumstances and a lack of available alternative parts. Despite implementation of lead-free soldering, if a product uses any part that doesn\'t meet RoHS Directive, it is referred to as "lead-free product".
- Mark of conformity for lead-free soldering
This mark will be displayed on lead-free soldered products.
(4) Maintenance/repair parts
Products manufactured before the requirement for conformity to the RoHS Directive may use maintenance/repair parts that do not conform to the RoHS Directive.
II. Description for RoHS Directive
(1) RoHS Directive
According with "Directive 2002/95/EC of the European Parliament and of the Council of 27 January 2003 on the restriction of the use of certain hazardous substances in electrical and electronic equipment", the Member States will ensure that, from 1 July 2006, new electrical and electronic equipment put on the market does not contain lead,
mercury, cadmium, hexavalent chromium, polybrominated biphenyls (PBB) or polybrominated diphenyl ethers (PBDE).
*RoHS: Restriction of the use Of certain Hazardous Substances in electrical and electronic equipment
(2) Scope
RoHS Directive shall apply to electrical and electronic equipment falling under the categories 1, 2, 3, 4, 5, 6, 7 and 10 set out in Annex I to Directive No 2002/96/EC (WEEE) and to electric light bulbs, and luminaires in households.
* Pro-face Products are out of RoHS Directive, because Pro-face products fall under the categories 9 "Monitoring and control instruments". In the case that you sell your products with Pro-face embedded, your product will be judged, not the embedded Pro-face product, whether it falles within the scope of RoHS. If your product is not"electrical and electronic equipment" or falls under categories 8 or 9, so the embedded Pro-face products will not be required to apply RoHS Directive.
Categories of electrical and electronic equipment covered by RoHS Directive
1 | Large household appliances | 6 | Electrical and electronic tools (with the exception of large-scale stationary industrial tools) |
2 | Small household appliances | 7 | Toys, leisure and sports equipment |
3 | IT and telecommunications equipment | 8 | Medical devices (with the exception of all implanted and infected products) |
4 | Consumer equipment | 9 | Monitoring and control instruments |
5 | Lighting equipment | 10 | Automatic dispensers |
(3) Exception
ANNEX II
- Cadmium 100ppm by weight in Homogeneous material
- Lead 1,000ppm by weight in Homogeneous material
- Mercury 1,000ppm by weight in Homogeneous material
- Hexavalent chromium 1,000ppm by weight in Homogeneous material
- Polybrominated biphenyls (PBB) 1,000ppm by weight in Homogeneous material
- Polybrominated diphenyl ethers (PBDE) 1,000ppm by weight in Homogeneous material
ANNEX III
We have posted on our website the manufacturing start date regarding eliminating harmful substances (European RoHS Directive Restricted Substances).
As always we have taken into consideration all clients who are concerned with Green Procurement. Any further updates regarding the production schedule will be posted on our website.
Production Schedule for Conformable Products
- Main Unit (20KB) Last Update: 2008/4/18
- Options (52KB) Last Update: 2008/4/18
The list shows products prior to January 2006, which were not compatible with the RoHS Directive-conforming. From January 2006, Pro-face products were made compatible with the RoHS Directive-conforming. These products should not be on the list.
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